Refund policy

Returns & Refunds

Because each keychain is personalized at home by the customer with their pet's own fur, we cannot accept returns or refunds for change of mind once the kit has been used.

If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at jgdgecommerce@gmail.com with a photo, and we'll send a replacement or a full refund, our choice.

Estimated delivery is 8–12 days. If your order is delayed beyond that window, we'll notify you with a new estimated date and the option to cancel for a full refund.

Customs & import fees: depending on your location, your order may be subject to customs duties, taxes, or import fees charged by your country's customs authority upon arrival. These charges are not included in your order or shipping total and are the customer's responsibility.

EU/UK customers: because the item you receive is not personalized by us (you personalize it yourself after delivery), you have the standard 14-day right of withdrawal under EU/UK consumer law from the date of delivery, provided the kit is unused. To exercise it, contact jgdgecommerce@gmail.com. EU disputes can also be referred to the EU Online Dispute Resolution platform.